Frequently Asked Mattress Questions

The Essential

What are the layers in The Essential?

The Essential is the most basic mattress available at Dozy, anything more basic than this would be considered temporary. This mattress features an 8-inch layer of high-density foam with a soft top layer for comfort and a more firm lower layer for support.

The Richmond

What are the benefits of open-cell memory foam?

Open-cell memory foam is the most breathable non-organic material. This poly-based foam is both durable and pressure-relieving, with an open-cell design that allows heat to escape through the mattress.

The Richmond

What are the benefits of latex?

Latex is a unique material that is more similar to rubber than foam. When added to the top layer of a mattress, latex can be too firm but when added underneath other foams, it increases overall durability without compromising comfort. At Dozy, the latex we use is aerated which allows for direct airflow into the pocket coil section and helps regulate heat within the mattress overall.

The Summerhill

What are the layers in The Summerhill?

The Summerhill is the best-selling mattress at Dozy. This mattress features 2 layers of foam, the top layer is 2-inch of gel-infused memory foam and the lower layer is 2-inch of high-density foam. This mattress also features an 1100 pocket coil base with a reinforced center that protects the mattress from softening under the weight of the heaviest parts of your body.

The Richmond

How firm is The Richmond?

The Richmond is considered a 6.5/10 on our firmness scale. This mattress offers reinforced support through pocket coils and combines open-cell gel foam and latex for a superior night’s sleep.

The Essential

How firm is The Essential?

The Essential is considered a 6/10 on our firmness scale. This mattress is our most basic sleep surface, it offers great value and a decent night’s sleep.

The Richmond

How do all the layers work together?

The combination of latex, open-cell, and transition foam creates supportive, pressure-reducing layers that align your body and reduce motion transfer without retaining any heat.

About Dozy

What makes one of your mattresses better than another?

At Dozy, we recognize that comfort is subjective. While we have done our best to rank our mattresses according to the materials used and the product-specific features, some people will inevitably disagree with our rankings. For example, someone who likes their mattress more firm might actually prefer our “good” option over our “best” option and vice versa.

This is why we encourage all our customers to visit one of our showrooms and try the mattress out for themselves to be sure it meets their sleeping needs and is comfortable as well.

About Dozy

Why only 5 mattresses?

While everyone has unique needs and preferences, we believe that with fewer models to choose from, our customer experience is much more efficient – on average our customers find their mattress in less than 20 minutes. We’ve seen big-box stores where people easily spend half their day trying to make sense of the slight differences between up to 50 different models, so we’ve done our best to streamline that process while making sure all our customers sleep soundly on whichever mattress they choose.

125-Night Comfort Guarantee, Exchanges, & Refunds

Does the comfort guarantee apply to all products?

No, our 125-night comfort guarantee only applies to our Dozy mattresses.

For more detailed information, visit our POLICY page.

The Davisville

Will The Davisville transfer motion?

The Davisville will transfer less motion than The Essential, The Osgoode, and The Summerhill, and is on par with The Richmond. This mattress is made entirely of high-density foam which does not transfer motion.

The Essential

Will The Essential transfer motion?

The Essential will transfer less motion than The Osgoode and is on par with The Davisville and The Richmond. This mattress is made entirely of high-density foam which does not transfer motion.

The Osgoode

Will The Osgoode transfer motion?

The Osgoode will transfer more motion than both The Essential and The Davisville, and slightly more than both The Summerhill and The Richmond. This mattress features 800 pocket coils and a channeled quilt that work together to reduce motion transfer.

Delivery

Will I be able to choose my delivery date?

Once you have placed your order (online or in-store), a Dozy team member will reach out to you by phone or email to confirm a date and time that works best for you within our delivery schedule.

You can CONTACT us in-store by phone or email with any delivery questions or scheduling issues.

The Mattresses

Do the Dozy mattresses sleep hot?

All Dozy mattresses have been designed with temperature control in mind. At Dozy, we use a non-traditional channeled quilt that helps diffuse body heat throughout the mattress preventing it from getting trapped in the tufts and pockets. Additionally, our “Better” and “Best” mattress models have gel-infused memory foam that reduces heat retention.

Delivery

Will Dozy set up my mattress, foundation, and/or frame for me?

The Dozy delivery team will set up your mattress, basic foundation, and adjustable base. However, we do not offer set-up of our basic frame or platform base, these products require minimal assembly and no additional tools.

You can CONTACT us in-store during regular hours if you have any questions.

The Mattresses

Will a Dozy mattress dent or sag?

It is unlikely that you will see any significant body indentation within the time period covered by the manufacturer’s warranty and any indentation that occurs is usually a result of pressure applied to the surface of the mattress. Any indentation greater than 1.5-inch (without pressure) is covered under the warranty.

Please review our POLICY page for more information.

The Summerhill

Why are there not more coils in your “Best” model?

The quality of coil count is measured using the number of coils in a standard QUEEN size mattress. On average, coil count ranges from 800-1200 pocket coils per QUEEN size mattress. A mattress with less than 800 pocket coils is less durable, over time it loses its ability to disperse weight and pressure, or contour to the curvature of your body. A mattress with more than 1200 pocket coils becomes unnecessary and doesn’t increase comfort or durability in any significant way.

The Richmond

Why is The Richmond considered our “Best” model?

The Richmond is our most expensive mattress and is made with our most premium materials.

This mattress features 3 layers of foam, the top layer is 1-inch Talalay latex, the middle layer is 2-inch open-cell memory foam, and the lower layer is 2-inch high-density transition foam. This mattress also features a reinforced center and 1100 pocket coils, making it our most durable and supportive option.

The Summerhill

Why is The Summerhill considered your “Better” model?

The Summerhill is our best-selling mattress.

This mattress features 2 layers of foam, the top layer is 2-inch gel-infused memory foam and the lower layer is 2-inch high-density foam. This mattress also features a reinforced center and 1100 pocket coils for additional support.

125-Night Comfort Guarantee, Exchanges, & Refunds

What is the 125-night comfort guarantee?

At Dozy, we offer a 125-night comfort guarantee on all opened Dozy mattresses. This policy entitles each customer to a maximum of 2 exchanges on their Dozy mattress if they decide it is too soft or too firm. The exchange request must be made after the 60-night break-in period, which ensures the mattress has time to reach its baseline before an exchange is processed. There is no additional charge on exchanges or customizations of the original model. This policy does not apply to other Dozy merchandise including pillows, foundations, frames, etc.

Please review our POLICY page for more information or feel free to CONTACT us in-store by phone or email.

About Dozy

Why does Dozy have a showroom while other online retailers do not?

At Dozy, we believe your time is valuable and we also believe you know your body best. We recommend all our customers visit one of our showrooms and try out our mattresses to ensure they are getting exactly what they need and nothing they don’t.

About Dozy

Why do we make our mattresses in Canada?

All the foam, coils, and quilting manufactured in Canada are of the highest quality. At Dozy, we take tremendous pride in our community, we believe working with local Canadian businesses is the best way to grow the economy and support the country as a whole.

The Basic Frame

Why do I have extra parts with my Dozy basic frame?

The extra parts are so a headboard can be attached if desired. We recommend placing the extra parts in a plastic bag and securing them to the underside of the frame.

The Richmond

Why did we decide to add The Richmond?

At Dozy, we recognize that comfort is subjective. When we first opened in 2017, our focus was on keeping our mattress collection simple and competitively priced so we initially only offered 3 mattress models. Since then, we have worked to add more variety. We created The Richmond to cater to customers looking for the most luxurious mattress that modern materials can make without any constraint on price point.

The Mattresses

Why are Dozy mattresses not compressed in a box for shipping?

At Dozy, we try to ship all our mattresses the traditional way as compression isn’t always possible depending on the materials being used.

However, we also recognize that “in-a-box” shipping can save a lot of hassle delivering in a tight space or as a single person so we do offer compression on The Essential and The Osgoode mattress models upon request.

The Adjustable Bed

Why are adjustable beds so expensive?

Most of the cost of an adjustable bed lies in the motorized technology used for adjusting positions or massage/vibration fuctions.

Delivery

Which days does Dozy deliver?

We deliver Tuesday-Friday from 4-9pm and Saturday from 3-8pm. At Dozy, we try our best to schedule delivery over the phone for convenience, followed by an email for confirmation.

You can visit our CONTACT page if you need to reach us with delivery questions or scheduling issues.

The Foundation

Where is the Dozy foundation made?

The Dozy basic foundation is made in the same factory as our mattresses in North York, Ontario.

The Adjustable Base

Where is the Dozy adjustable base made?

Unlike our mattresses, which are all Canadian-made, the Dozy adjustable base is designed in the USA and manufactured in China.

125-Night Comfort Guarantee, Exchanges, & Refunds

Where do I go for a refund and how are they processed?

At Dozy, we only offer refunds on products in their original, unopened packaging. We also offer our 125-night comfort guarantee on any opened Dozy mattress. For more detailed information, visit our POLICY page.

About Dozy

Where can I go to try out a Dozy mattress?

We have 2 showrooms where you can try out our mattresses:

101 Spadina Avenue, Toronto, ON, Unit 1B

1204 The Queensway, Etobicoke, ON

See our CONTACT page for more information including our hours of operation and directions to both locations.

Delivery

What will delivery cost?

At Dozy, we offer free delivery anywhere in Toronto and the GTA with the purchase of any Dozy mattress. We also offer delivery outside these locations when possible for an additional charge.

The Summerhill

What type of mattress is The Summerhill?

The Summerhill is one of our hybrid mattress models with 1100 pocket coils and 2 unique layers of foam for comfort and support. You can read more about The Summerhill features HERE.

The Richmond

What type of mattress is The Richmond?

The Richmond is one of our hybrid mattress models with 1100 pocket coils and 3 unique layers of foam for comfort and support. You can read more about The Richmond features HERE.

The Osgoode

What type of mattress is The Osgoode?

The Osgoode is one of our pocket coil mattress models with 800 pocket coils and a 1-inch layer of high-density foam for comfort. You can read more about The Osgoode features HERE.

The Davisville

What type of mattress is The Davisville?

The Davisville is our entirely foam mattress models with 3 layers of foam including gel-infused memory foam and high-density foam. You can read more about The Davisville features HERE.

The Essential

What type of mattress is The Essential?

The Essential is our most basic foam mattress with 2 layers of high-density foam. You can read more about The Essential features HERE.

The Frame

What is your frame made from?

The Dozy basic frame is made from Canadian-sourced steel.

The Foundation

What is the foundation made from?

The Dozy basic foundation is made from Canadian-sourced spruce wood.

The Osgoode

What are the layers in The Osgoode?

The Osgoode is comprised of three main layers. The first layer is 1 inch of gel-infused memory foam. The second – 3 inches of high density adaptive poly foam. Supporting all of that are 1100 individual pocket coils.

The Davisville

What are the layers in The Davisville?

The Davisville is our most popular option for 1-2 people in a master bedroom. This mattress features 3 layers of foam, the top layer is 2-inch of gel-infused memory foam, the middle layer is 3-inch high-density transition foam, and the lower layer is 5-inch firm high-density foam.

The Summerhill

What are the benefits of a hybrid mattress?

Hybrid mattresses offer the best of both worlds; combining the pressure relief of a foam mattress and the support of a pocket coil base. A hybrid mattress will contour to your body while also maintaining proper alignment, and the motion transfer is only slightly more than a mattress made entirely of foam.

The Osgoode

What are the benefits of a hybrid mattress?

Hybrid mattresses offer the best of both worlds; combining the pressure relief of a foam mattress and the support of a pocket coil base. A hybrid mattress will contour to your body while also maintaining proper alignment, and the motion transfer is only slightly more than a mattress made entirely of foam.

About Dozy

What is Dozy?

Dozy is a Toronto-based mattress company. All our mattresses are 100% Canadian-made, manufactured locally in North York.

We serve a variety of customers all across Toronto and the GTA.

125-Night Comfort Guarantee, Exchanges, & Refunds

What if I purchase the wrong size mattress?

While we recommend that all customers double-check the size of mattress they need by measuring their current one, we recognize that things can happen. All our mattress products can be returned provided they are in their original unopened packaging. If the product has been opened, our mattresses are still protected under our 125-night comfort guarantee.

You can read more about the process of returning and exchanging our products on our POLICY page.

About Dozy

What are the Dozy company values?

Honesty.

Quality.

Excellent Customer Service.

Great Value.

The Mattresses

What are the dimensions of a Dozy mattress?

The height for our mattresses ranges from 8-14-inches. Each mattress model varies in height based on the layers inside, for more information visit our PRODUCT page.

The length and width of our mattresses follow the North American standard in inches, as shown below (LxW).

Single = 75×39

Single XL = 80×39

Double = 75×54

Queen = 80×60

King = 80×78

King XL = 84×72

The Davisville

What are the benefits of a foam mattress?

Foam mattresses transfer the least amount of motion and provide significantly more pressure relief compared to coils.

Foam is also more flexible, making it easier to squeeze through a narrow hallway, up a staircase, or into a basement.

The Osgoode

How thick is the foam inside The Osgoode?

The Osgoode mattress is made with 1-inch of high-density foam in the top layer.

The Summerhill

How many pocket coils are in The Summerhill?

The Summerhill mattress contains 1100 pocket coils and reinforced support running horizontally through the mattress. This reinforcement helps hold up the heaviest parts of your body and keeps everything properly aligned.

The Mattresses

How long will my Dozy mattress last?

All our mattresses, foundations, and frames are protected under a 5 or 10-year warranty (depending on the model), however, with proper care, your mattress can last much longer.

You can read more about our warranty and how to extend the life of your mattress on our POLICY page.

The Adjustable Bed

What are the benefits of an adjustable bed?

An adjustable base is great for someone who spends a lot of time in their bed; watching TV, using a laptop, etc.

While propping yourself up with pillows is always an option, there is greater strain on your neck and back, in addition to increased heat retention compared to using an adjustable bed.

Delivery

How long does it take for products to ship?

On average, our products take between 2-6 days to arrive at your home from the date of purchase. Delivery time may vary depending on your location.

The Summerhill

How firm is The Summerhill?

The Summerhill is considered a 7.5/10 on our firmness scale, making it our firmest model. This mattress offers the support of pocket coils and the soft, pressure-relieving comfort of gel-infused memory foam.

The Osgoode

How firm is The Osgoode?

The Osgoode is considered a 7/10 on our firmness scale. This mattress offers reinforced support through pocket coils and a breathable top layer of high-density foam for comfort.

The Davisville

How firm is The Davisville?

The Davisville is considered a 6.5/10 on our firmness scale. This mattress offers great support while maintaining the memory foam feel in the top layer.

The Foundation

Does the foundation come in one or two pieces?

The foundation in King size will come in 2 separate pieces. The foundation in Queen size will come in 1 complete piece by default, however, you can request for the foundation to be split for an additional charge.

The Adjustable Bed

Can an adjustable base improve my health?

Research has shown that sleeping with the head of the bed at a slight incline can be beneficial for people who suffer from sleep apnea, asthma, heartburn, and acid reflux while sleeping with the foot of the bed slightly elevated can be beneficial for people who suffer from swelling in their legs and feet.

The Frame

Does it have casters or legs?

Our basic bed frame has legs.

About Dozy

Does Dozy offer financing options?

Unfortunately, we do not offer financing options at this time.

The Foundation

Do I need to assemble the foundation?

No, the foundation does not require assembly and is fully handled by our delivery team.

The Frame

Do I need any tools for assembly?

No, all our basic bed frames are easy to assemble with an Allen key included in the box.

The Adjustable Bed

Do all the Dozy mattresses work on the Dozy adjustable base?

Yes, all our mattresses are designed to work with our adjustable base.

The Frame

Can I put my mattress right on my Dozy basic bed frame?

Our basic bed frames do not have slats and therefore require a foundation of the correct size in order to support the weight of both the mattress and your body.

125-Night Comfort Guarantee, Exchanges, & Refunds

Can I get a refund if I don’t like one of your products?

You may return or exchange an item within 25 days provided the product is unused and in its original, unopened packaging. You must provide your original sales receipt and the invoice emailed to you at the time of purchase.

Opening any packaging voids your ability to return the merchandise, however, you are still more than welcome to make use of our 125-night comfort guarantee.

All refunds and exchanges are subject to management discretion.

For more information, check out our POLICY page

The Foundation

Can I buy the foundation separately?

Yes, however, the price of the foundation itself increases when purchasing one on its own.