“WHERE IS DOZY MANUFACTURED?”
Our mattresses are proudly made right here in Toronto.
“WHERE CAN I GO TO TRY OUT A DOZY MATTRESS BEFORE I BUY IT?”
Our showroom is currently located downtown at 101 Spadina Ave Unit 213.
“WHAT HAPPENS IF I’M NOT SATISFIED WITH MY DOZY MATTRESS?”
All Dozy mattresses come with a standard 125 night comfort guarantee. If you find you dislike your Dozy for any particular reason we will happily exchange it for you.
“WHAT IS THE DIFFERENCE BETWEEN THE 3 MODELS OF DOZY MATTRESSES?”
The three mattresses offered at Dozy are all made from different different materials. They ascend in quality, options, and price. However all of our mattresses are in the medium firm spectrum which is the most popular.
“WHERE DOES DOZY DELIVER? HOW MUCH DOES IT COST?”
Dozy delivers anywhere across Toronto and the GTA for free!
“HOW DO I PURCHASE A DOZY MATTRESS?”
You can purchase a DOZY mattress through our shop page on our website, over the phone, or at our showroom.
“WILL DOZY HELP SET UP MY MATTRESS?”
Our delivery drivers will bring you your mattress and set it up exactly where you want it.
“WHAT MAKES DOZY UNIQUE”
We are dedicated to providing our customers with a simple and easy way to purchase a mattress. By cutting out all the unnecessary gimmicks that big-box companies use to leave you paying top dollar for a mattress, DOZY opens the door for a comfortable shopping experience that won’t break the bank, and all our mattresses are never compressed.
“WHAT KIND OF BED FRAME SHOULD I USE WITH MY DOZY MATTRESS?”
DOZY mattresses are designed to work with any box spring, platform bed frames, bed frames with slats, even on the floor.
“WHAT IS THE WARRANTY ON MY DOZY MATTRESS?”
Your new DOZY mattress is covered by a 10 year limited warranty. For the next 10 years after purchase if your mattress defects under any issues covered under the limited warranty your mattress is subject to a one time replacement or repair. The process is free for both pickup and redelivery. If a covered issue occurs while on the 125 night trial period the trial will be paused at the date of pickup and will resume when your DOZY returns.
THE DOZY MATTRESS IS SUBJECT TO THE LIMITED WARRANTY FOR NORMAL WEAR.
1. Any Degredation causing the mattress to indent over one (1) inch. Not associated with an improper foundation.
2. Any physical flaw in the mattress that could cause the foam to crack or split. Any springs or edge guards that become displaced inside DOZY.
3. DOZY reserves the right to decide to repair any issues with the seem or cover of the mattress.
DOZY DOES NOT COVER THIS UNDER THE LIMITED WARRANTY.
A normal increase in softness in the foam and/ or springs.
Preference in the comfort or height of the DOZY mattress.
Any stains, burns, cuts, rips, tears, or liquid damage resulting from use by the customer.
Damage caused by improper slats or foundation where the supports are greater than 2” apart.
Damage incurred in transportation after the initial delivery.
Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”. Except for the terms provided above, DOZY will not charge the purchasers to repair or replace a purchaser’s mattress if it is deemed defective during the length of this 10-year Limited Warranty. No new warranty will be provided for the replacement product. Any warranty claim is only applicable within the country of original delivery.
During the 125 night comfort guarantee if the purchaser elects to change their mattress for a different size they may one time by paying the cost of the difference in price between the cost of their product and the cost of the product being replaced if applicable. In this even a new 10 year limited warranty will be issued for the new product. All exchanged mattresses are subject to the same 10 year limited warranty; as same as the original.
TERMS & CONDITIONS: COMFORT GUARANTEE.
It’s easy to find a mattress you like in the store. What happens when you bring it home and realise it’s not the one for you? We have an unparalleled sleep guarantee where if you don’t love it for 125 nights we will exchange your mattress for free and give you the option of purchasing a mattress of equal or greater value.
DOZY reserves the right to void the return policy if the mattress appears to be soiled, damaged, or stained in anyway
DOZY reserves the right to void the return policy if the mattress is not used in a legitimate residential setting.
DOZY reserves the right to void the return policy if the mattress is used for any commercial purposes.