Frequently Asked Mattress Questions

About Dozy

What is Dozy?
What are the Dozy company values?
Where can I go to try out a Dozy mattress?
Why only 5 mattresses?
What is the difference between each mattress model?
Why do we make our mattresses in Canada?
Why does Dozy have a store when other online retailers do not?
Does Dozy offer financing options?

The Mattresses

Will my Dozy mattress get hot when I sleep?
Why are Dozy mattresses not compressed in a box for shipping?
How long will my Dozy mattress last?
Will my Dozy mattress dent or sag?
What are the dimensions of the Dozy mattress?

The Davisville

What type of mattress is The Davisville?
What are the benefits of a fully foam mattress?
How firm is The Davisville?
What are the layers in The Davisville?
Why is The Davisville considered your “Good” model?
Does The Davisville transfer motion?

The Summerhill

What type of mattress is The Summerhill?
What are the benefits of a hybrid mattress?
How firm is The Summerhill?
What are the layers in The Summerhill?
Why is The Summerhill considered your “Better” model?
How many pocket coils are in The Summerhill model?
Why do the “Better” and “Best” models have the same number of pocket coils?

The Richmond

What type of mattress is The Richmond?
How firm is The Richmond?
What are the benefits of latex?
What are the benefits of open-cell memory foam?
How do all the layers work together?
Why is The Richmond considered your “Best” model?
Why did we decide to add this mattress?

The Essential

What type of mattress is The Essential?
What are the layers in the Essential?
How firm is the Essential?
Does The Essential transfer motion?

The Osgoode

What type of mattress is The Osgoode?
What are the benefits of a hybrid mattress?
What are the layers in The Osgoode?
How thick is the foam inside The Osgoode?
How firm is The Osgoode?
Does The Osgoode transfer motion?

The Adjustable Bed

Where is your adjustable base made?
What are the benefits of an adjustable bed?
Will it improve my health?
Do all the Dozy mattresses work on the adjustable base?
Why are adjustable beds so expensive?

The Frame

What is your Dozy basic frame made from?
Does it have casters or legs?
Do I need any tools for assembly?
Why do I have extra parts with my Dozy basic bed frame?
Can I put my mattress right on my Dozy basic bed frame?

The Foundation

Can I buy the foundation separately?
What is the foundation made of?
Where is the foundation made?
Does the foundation come in one or two pieces?
Do I need to assemble the foundation?

Delivery

How long does it take for your products to ship?
Will I be able to choose my delivery date and time?
Which days of the week do you do deliveries?
Will Dozy set up my mattress, foundation, frame, or base for me?
What is the cost of delivery?

125-Night Comfort Guarantee, Exchanges, & Refunds

What is your 125-nightcomfort guarantee?
Does the comfort guarantee apply to all products?
Can I get a refund if I don’t like one of your products?
How do I process a comfort guarantee?