All new Dozy mattresses come with a 10-year limited warranty.
No fee or deductible will be charged for any repair or replacement if your mattress has been deemed defective and is covered under the warranty provided you are in Toronto or the GTA.
The limited warranty covers the following:
1. An indentation greater than 1.5” caused by degradation of the mattress (provided you are
using a proper foundation: i.e. a flat hard surface – whether it is the slats, a platform, a boxspring, or even a flat and even floor. Putting the mattress on an uneven surface (e.g. boxspring with a dent it, a pile of books, etc.) may void the warranty.)
2. Stitching coming apart at the seams of the mattress.
3. Degradation of the mattress that causes the foam to split, crack, or the coils to shift provided the mattress is being used for sleep.
(Foam cracking and coils popping out due to, let’s say, using the mattress as a punching bag at a karate school may void the warranty.)
The limited warranty does not cover:
1. A normal increase in softness that is expected to occur from usage for any period of time.
2. A change in mattress preference. (comfort, type, style, size, etc.)
3. Stains, burns, and liquid damage void the warranty.
4. Damage associated with the use of a poor foundation
Returns and Exchanges
You may return or exchange an item within 60 days provided it is unopened and unused. The original sales receipt must be present (online orders excluded). Opening the packaging voids your ability to return the merchandise. However, you’re still more than welcome to make use of our 125 day comfort guarantee.
We want to make sure that you’re comfortable on your new Dozy. If, at some point within 125 days from the day of delivery, you realize that the mattress feels too firm, too soft, etc., and you need something firmer, softer, or just different, you are more than welcome to exchange your mattress for another Dozy model. If you exchange for a more expensive model, you’ll just have to pay the price difference. If you exchange for a cheaper model, we’ll be happy to refund the price difference. There are no extra delivery or exchange fees unless outside Toronto or the GTA. It is also possible to make your Davisville, Summerhill, or Richmond mattress softer or firmer at no extra charge, as long as it’s within 125 days and after the 60 night break in period from the day of delivery (this offer does not apply to the Essential). The switch to a different model, or making the mattress softer/firmer can be done up to a maximum of 2 times.
The 125 day comfort guarantee applies to mattresses only. It does not apply to pillows. It does not apply to frames (whether regular ones, or adjustable ones). It does not apply to sizes – please make sure to doublecheck that you bought the correct size before opening the packaging. It does not apply to the thickness of foundations – please do the measurements to ensure that everything is the right height before opening the packaging. You can still return all these items (see RETURNS AND EXCHANGES above), but the 125 day comfort guarantee covers mattresses only.
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