How can we help?

Depending on the products ordered, we can have your order scheduled for delivery within 2 to 6 business days from the date of purchase. Delivery date/time may also vary depending on your location.

We always guarantee delivery on the scheduled date but we do offer a rough time estimate for which may be subject to changes based on traffic and other external factors. If your delivery is running late, feel free to give us a call or email during our regular business hours to find out where your order is.

We make all of our mattresses locally so we are able to schedule your order for delivery as soon as 2-6 business days from purchase. We can also schedule your delivery up to a month in advance so you can receive your mattress when you need it. Once you have placed your order (online or in-store), a Dozy team member will reach out to you by phone or email to confirm a date and time that works best for you within our delivery schedule.

Please let us know if you require your delivery for a specific time frame and we will do our best to accommodate. You can change your scheduled delivery date up to the day of delivery just send us an email or give us a call during our regular business hours so we can help you reschedule as needed.

All our deliveries are handled by our professional white glove delivery service not FedEx or UPS so unfortunately we can’t track your delivery through an app. Our drivers will contact you 30 minutes before they arrive and you can reach our in-store team by phone or email during regular business hours for updates on your order.

When scheduling your delivery, let us know if you need help disposing of your old mattress. We can help you bring it to the curb or garbage room for free or if you require a full disposal, we can provide that service subject to additional charges. Check out this page for more information about getting rid of your old mattress.

We can have your mattress shipped outside of Ontario or Canada in a rolled/compressed state subject to specific conditions and shipping charges based on location and product weight/size. Shipping outside of our serviceable area may exclude products from our comfort guarantee and warranty policies.

We offer free delivery anywhere in Toronto and the GTA with the purchase of any Dozy mattress. We also offer delivery outside these locations subject to additional charges.

Our professional white glove delivery team only requires an elevator to transport the mattress to your unit but does not require this be booked in advance. If your condo or apartment requires you secure an elevator booking, we can do our best to accommodate this booking. Feel free to reach out by phone or email to coordinate your delivery with an elevator booking.

We try to ship all our mattresses the traditional way via our white glove delivery service as compression is not always an option depending on the materials being used. The Essential and The Osgoode are our only mattresses that come compressed or rolled by default. Please reach out to our team by email or phone if you think you may need your mattress compressed or rolled for any reason.

The length and width of our mattresses follow the North American standard in inches. Check out this page for more details. The height of our mattress ranges from 8-14 inches and varies depending on the model and layers inside. Visit our product page for more details on each individual mattress.

Yes, bed frame sizes at Ikea follow the North American standard sizes as do all of our mattresses. Any North American queen-size mattress has the same dimensions as a queen-size bed frame.

All of our mattresses come equipped with a 5 or 10-year fair-use warranty depending on the model, however, with proper care, your mattress may last you much longer. You can read more about our fair-use warranty and how to extend the life of your mattress on our policy page.

Unfortunately, we do not offer financing options at this time.

Our showroom is located at 290 Queen St W Toronto ON. We are open 7 days a week (Mon-Fri from 11am-7pm and Sat-Sun from 12pm-6pm).

All our mattresses are made locally at our factory in North York ON. Some our other products are made in the USA, Europe, and China. Check out each individual product page here for more details.

The Magnificent Middle describes our reinforced center third technology which protects your mattress from softening under the weight of the heaviest part of your body, your hips. All of our mattresses come equipped with the Magnificent Middle technology using their own unique materials.

Our mattresses are covered with different materials depending on the model. Our Basic and Original line mattresses are covered with a 60:40% poly-cotton blend while our Legacy line mattresses are covered with 100% jacquard cotton.

you will only need a box spring or foundation if your bed frame does not have slats. Speak to a member of our team to find out if your bed frame requires a foundation and we can help you add one to your order.

Dozy only offers assembly of The Adjustable Base. However, if you do require assembly of your bed frame or foundation, feel free to contact us by email or phone and we can discuss options to assist you with this service.

A duvet is a fluffy insert placed inside a separate cover, while a comforter is a flatter, stand-alone cover. Both duvets and comforters can be filled with natural or synthetic materials such as down, feathers, cotton, or silk. Check out our Dozy duvets here.

Our mattresses come with a 5 or 10-year limited warranty with the first 2 being pro-rated if you have a mattress with a 5-year warranty and the first 4 being pro-rated if you have a mattress with a 10-year warranty. During the pro-rated period, if the mattress qualifies for a warranty at our agent's discretion the mattress will be picked up, repaired, and replaced free of charge. Shipping charges will apply at a market price if you are outside of our free delivery zone.

All of our mattresses come with a fair-use warranty while our bed frame and bedding products come with their own unique manufacturer’s warranty.

The fair-use warranty covers specific structural damage incurred with regular use of the mattress such as seam splitting greater than 2” (5 cm), broken or exposed coils, degradation of the mattress that causes foam to split and crack or coils to shift, and indentation greater than 1.5” (5cm) with no direct pressure applied to the mattress. Some exceptions apply and all warranty claims are subject to specific criteria and the discretion of our service team. Check out our policy page for more information about our fair-use warranty.

Our fair-use warranty will be voided as a result of any damage related to product modification, stains, soiling, liquid or moisture, burns, cuts, or tears resulting from customer use or their environment. Our fair-use warranty will also be voided should the mattress be used on an inadequate or improperly assembled support surface. Check out our policy page for more information about what voids our fair-use warranty.

In order to process a warranty claim, our service team will require a few pieces of information including a photo or copy of the original invoice (hard copy or electronic), an explanation of the problem, and photos of the product in its current condition. Send an email with the above information to contact@dozysleep.ca or reply to your emailed invoice and our service team will get back to you as soon as possible between Monday-Friday. You can also call us in-store or visit our policy page for more information on how to start this process.

Our service team will request photos of the product in its current condition. These photos should be taken as follows:

• Product should be clearly visible with good lighting and no obstructions including mattress protectors, sheets, blankets, other household items, or people. NOTE: We do appreciate any photos with items used for scale including measuring tapes, rulers, or levels to show indentation, etc.
• The Product should be photographed from multiple angles including top and side views
• The Product should be photographed with no direct pressure applied to the surface including body weight or any other weighted objects

In order to qualify for a warranty claim, your mattress must meet specific criteria. The mattress must be clean and in good condition to be brought back to our factory for servicing. The mattress must also be used properly with an adequate and correctly assembled support system.

• Use a mattress protector (check out our mattress protector here)
• Use an adequate and correctly assembled support system including foundation, frame, platform base, or adjustable base *Slat spacing on a platform base should not exceed 3” (7.6cm)
• Rotate your mattress 180-degrees every 3-6 months to ensure even wear *Do not flip your mattress, the bottom is not a sleep surface

NOTE: There is no way to wash the exterior of a mattress and any stains or soiling will void the warranty on your mattress. Any improper use will also result in the warranty being voided. Your mattress is a long-term purchase meant to last so we highly recommend following our mattress care tips to ensure you get the most out of it.

Pain associated with sleeping is often a direct result of your mattress being too firm or too soft; we call these comfort concerns and they fall under the category of our 125-night comfort guarantee. If you are experiencing pain or discomfort after the 60-night break-in period, we highly recommend you reach out to our team as soon as possible so we can help get you a mattress that better fits your unique needs. Visit our policy page for more information on how to start this process.

In order to ensure that you are compliant with our warranty, the product must be kept in good condition. For our mattresses, the best form of protection is using a mattress protector and rotating your mattress 180 degrees every 3-6 months. It is also important that you keep a record of your purchase (hard copy or electronic invoice) as we do not store customer information longer than 365 days. Check out our policy page for more information about what voids our fair-use warranty.

While we do understand that our customers spend a great deal of time on their mattresses and things can happen, we encourage all our customers to use a mattress protector to safeguard against these accidents. Servicing a warranty or comfort guarantee is dependent on the mattress being brought back to our factory for repair or replacement which we cannot do if the mattress is soiled or in an unserviceable state. Unfortunately, this means that any stains or soiling will void the warranty policy. Visit our policy page for more information on how to start this process.

If at any point within 125-nights from the time your mattress is delivered you realize that the mattress is too soft or too firm, Dozy will exchange your mattress with one that fits your needs. If you decide you want a mattress that is softer or firmer, we are happy to assist with the exchange at no extra charge provided it is within 125-nights from your initial delivery and after the 60-night break-in period. This offer only applies to the Original and Legacy lines (the Express line is excluded from firmness customizations). Visit our policy page for more information about our 125-night comfort guarantee.

The 125-night comfort guarantee only applies to our Dozy mattresses.

In order to process a comfort guarantee, our service team will require a few pieces of information including a photo or copy of the original invoice (hard copy or electronic), an explanation of the problem, and photos of the product in its current condition. Send an email with the above information to contact@dozysleep.ca or reply to your emailed invoice and our service team will get back to you as soon as possible between Monday-Friday. You can also call us in-store or visit our policy page for more information on how to start this process.

Our service team will request photos of the product in its current condition. These photos should be taken as follows:

• Product should be clearly visible with good lighting and no obstructions including mattress protectors, sheets, blankets, other household items, or people. NOTE: We do appreciate any photos with items used for scale including measuring tapes, rulers, or levels to show indentation, etc.
• The Product should be photographed from multiple angles including top and side views
• The Product should be photographed with no direct pressure applied to the surface including body weight or any other weighted objects

Experiencing discomfort on a new mattress is relatively common as your body often needs time to adjust from what it was used to. Additionally, a new mattress is like a new pair of shoes, it is the firmest it will ever be when you first get it home and needs some time to break in. Over time the pressure from your body will relax the foam and soften it to its baseline. After this initial break-in period and with proper rotation every 3-6 months, your mattress should age gracefully and give you many years of comfortable sleep. At Dozy, we recommend all our customers sleep on their new mattress for at least 60 nights before processing a comfort guarantee to give the mattress a chance to break in and ensure that the discomfort you’re experiencing is not related to this initial newness. NOTE: If you contact our service team before this 60-night break-in period, they will likely suggest you wait before proceeding to ensure an exchange is right for you.

All Dozy products are eligible for a full refund prior to pick-up or delivery or upon return within 30-days of purchase provided the product is unopened and in its original packaging. The original sales receipt and/or invoice must be presented. Opening the original packaging voids your ability to return the merchandise, this includes unrolling any rolled mattress. NOTE: At Dozy, we offer trials of our products in-store 7 days/week and so it is the responsibility of our customers to ensure the product is right for them. As such, we do not offer refunds or returns on any used and/or opened products. See our policy page for options related to any used and/or opened mattresses.

All Dozy products are eligible for a full refund prior to pick-up or delivery or upon return within 30-days of purchase provided the product is unopened and in its original packaging. The original sales receipt and/or invoice must be presented. Opening the original packaging voids your ability to return the merchandise, this includes unrolling any rolled mattress. NOTE: At Dozy, we offer trials of our products in-store 7 days/week and so it is the responsibility of our customers to ensure the product is right for them. As such, we do not offer refunds or returns on any used and/or opened products. See our policy page for options related to any used and/or opened mattresses.

Our 125-night comfort guarantee is a full-service exchange that includes customization of firmness or exchange to a different model a maximum of 2 times (customization only applies to mattresses in our Original and Legacy lines). Visit our policy page for more information about our 125-night comfort guarantee.

We do our best to relocate your exchanged mattress to a new home through our registered charity partners. Where donation is not available, the mattress will be recycled or disposed of according to municipal regulations.