The Pure Down Pillow FAQs

What is The Pure Down Pillow made of?

The Pure Down Pillow is made of, you guessed it, pure down! Made with 100% European white duck down, featuring a lofty 625-fill rating for exceptional softness. Encased in a 100% cotton, down-proof cover, it offers a refined, hotel-like feel. Made in Canada and treated to be antibacterial, this pillow combines luxury materials with expert craftsmanship.

How supportive is The Pure Down Pillow?

Designed to be soft and plush. It offers gentle support by allowing your head to sink into an incredibly soft cloud of down. While it doesn’t provide firm neck support like foam or mixed-fill pillows, it delivers classic luxury comfort that cradles rather than resists.

Is The Pure Down Pillow good for people who sleep hot?

The Pure Down Pillow is the most breathable pillow we offer, filled with 100% down and encased in a breathable cotton shell. Down’s natural loft allows heat to escape quickly, preventing buildup like in foam or synthetic fills. While ideal for hot sleepers, this pillow will keep you cool and comfortable no matter the season.

How do I clean and maintain The Pure Down Pillow?

The Pure Down Pillow should be hand-washed and air-dried. Be sure the pillow is completely dry before use to prevent clumping and mildew. The cotton shell is not removable. Professional dry cleaning is recommended for a deeper clean.

Can I return a Dozy pillow?

All Dozy pillows are eligible for a full refund upon return within 30-days of purchase provided the product is unopened and in its original packaging. The original sales receipt and/or invoice must be presented. Opening the original packaging voids your ability to return the merchandise.

Check out our policy page for more information.

Do pillows come with a warranty?

All Dozy accessories come with a 1-year limited warranty. Check out our policy page for more details or get in touch with one of our sleep experts.

What does the limited warranty cover?

The limited warranty covers any of the following:

• Manufacturing defects

• Craftsmanship issues

Keep in mind that natural softening of materials over time is normal and not considered a defect and isn’t covered under the limited warranty.

For more information please check out our policy page.

Can I have my pillow delivered?

Dozy pillows are available for in-store pickup, or can be delivered straight to your door. We offer free delivery on all orders over $200 within Toronto and the GTA. Orders under $200 will include a small delivery fee, calculated at checkout.

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