Depending on the products, we can schedule your delivery within 2 to 5 business days from the date of purchase. Delivery dates and times may also vary depending on your location.

We always guarantee delivery on the scheduled date. While we provide a rough time estimate, this time may change due to traffic or other external factors. If you have questions about your delivery, don’t hesitate to call (416)-840-0224 or email us at contact@dozysleep.ca during regular business hours. We’ll be happy to update you on your order’s status.

Since our mattresses are made locally, we can deliver within 2 to 5 business days. Planning ahead? We can schedule up to a month in advance. After your order is placed, a Dozy team member will contact you by phone or email to confirm a convenient delivery date.

All our deliveries are handled by our professional white glove delivery team—not FedEx or UPS—so real-time tracking isn’t available. However, our drivers will call or text you 30 minutes before their scheduled arrival, and you can contact our in-store team during regular business hours for additional updates.

The delivery team will call or text you approximately 30 minutes before their scheduled arrival. They will also reach out if there are any schedule changes. Please note, the customer must answer the call or text—if the driver can’t reach you after a few attempts, the delivery will be postponed.

When scheduling your delivery, let us know if you need help disposing of your old mattress. We can assist with curbside or garbage room drop-off for free, or arrange full disposal for an additional fee.

We can ship mattresses out of province or country in a compressed or rolled format, depending on shipping location and product size. Price is also dependent on these factors. Orders outside our service area may not be covered by our comfort guarantee or warranty. Please contact us for more information.

We offer free delivery anywhere in Toronto and the GTA with the purchase of any Dozy mattress. We also offer delivery outside these locations, subject to additional charges. Please contact us for more information.

Our white glove delivery team doesn’t require a pre-booked elevator. If your building does, we’ll do our best to accommodate. Give us a call or email us to coordinate with your elevator booking.

Unfortunately, we do not offer financing options at this time.

We believe mattresses are built to be slept on—not stuffed in a box—so we ship most of ours the traditional way. Only The Essential and The Osgoode come compressed or rolled by default. Compression isn’t always possible due to materials, so please contact us if you need a compressed or rolled option.

All of our mattresses come equipped with a 5 or 10-year limited warranty, depending on the model. However, with proper care, your mattress may last much longer. You can read more about our warranty and how to extend the life of your mattress on our policy page.

To extend the life of your mattress, we recommend using a mattress protector to protect against dust, sweat, drool, and dead skin. Rotating your mattress 180 degrees every 3 to 6 months also helps with even wear over time.

All our mattresses are made locally at our factory in North York, ON. Some of our other products are made in the USA, Europe, and Asia.

You will only need a boxspring or foundation if your bed frame does not have slats. Speak to a member of our team to find out if your bed frame requires a foundation, and we can help add one to your order.

The Magnificent Middle is our reinforced center-third technology that prevents sagging under your hips—the heaviest part of your body. Every Dozy mattress comes equipped with the Magnificent Middle technology, using their own unique materials.

Our mattresses are covered with different materials depending on the model. Our Express and Original line mattresses are covered with a 60:40% poly-cotton blend, while our Legacy line mattresses are covered with 100% jacquard cotton.

Appointments are not necessary. Walk-ins are welcome!

Yes! All mattresses featured on our website are available to try in our showroom.

You can try a Dozy product in our showroom or in your own home. We have a 125-night comfort guarantee on all mattresses and a 30-day return policy on all unopened items.

Our mattresses come with a 5 or 10-year limited warranty, with the first 2 years being pro-rated on the 5-year warranty and the first 4 years being pro-rated on the 10-year warranty. During the pro-rated period, if your mattress qualifies for a warranty, it will be picked up, repaired, and replaced free of charge. Shipping charges apply at a market price if you are outside of our free delivery zone. Please check out our policy page for more information.

All of our mattresses come with a limited warranty, while our bed frames and bedding products come with their own unique manufacturer’s warranty. Please check out our policy page for more information.

The limited warranty covers specific structural damage incurred outside of regular use of the mattress, such as seam splitting greater than 2” (5 cm), broken or exposed coils, degradation of the mattress that causes foam to split and crack or coils to shift, and indentation greater than 1.5” (5cm) with no direct pressure applied to the mattress. Some exceptions apply, and all warranty claims are subject to specific criteria and the discretion of our service team. Check out our policy page for more information about our limited warranty.

Our limited warranty will be voided as a result of any damage related to product modification, stains, soiling, liquid or moisture, burns, cuts, or tears resulting from customer use or their environment. Our limited warranty will also be voided should the mattress be used on an inadequate or improperly assembled support surface. Check out our policy page for more information about what voids our limited warranty.

To process a warranty claim, please provide a photo or copy of your original invoice, a description of the issue, and photos of the product’s current condition. Email this information to contact@dozysleep.ca or reply to your invoice email. Our team will respond during regular business hours, Monday to Friday. You can also call us in-store or visit our policy page for more information on how to start this process.

In order to qualify for a warranty claim, your mattress must meet specific criteria. The mattress must be clean and in good condition to be brought back to our factory for servicing. The mattress must also be used properly with an adequate and correctly assembled support system.

• Use a mattress protector
• Use an adequate and correctly assembled support system, including foundation, frame, platform base, or adjustable base
  — Slat spacing on a platform base should not exceed 3” (7.6cm)
• Rotate your mattress 180 degrees every 3-6 months to ensure even wear — Do not flip your mattress, the bottom is not a sleep surface

NOTE: There is no way to wash the exterior of a mattress, and any stains or soiling will void the warranty on your mattress. Any improper use will also result in the warranty being voided. Your mattress is a long-term purchase meant to last, so we highly recommend following our mattress care tips to ensure you get the most out of your mattress.

Pain associated with sleeping is often a direct result of your mattress being too firm or too soft. We call these comfort concerns, and they fall under the category of our 125-night comfort guarantee. If you are experiencing pain or discomfort after the 60-night break-in period, we highly recommend you reach out to our team as soon as possible so we can help get you a mattress that better fits your needs. Visit our policy page for more information on how to start this process.

Within 125 nights of delivery, if your mattress feels too soft or too firm, you are entitled to an exchange or a firmness customization at no extra cost—as long as the mattress is clean and in good condition. Requests can only be made after the 60-night break‑in period and before the 125-night guarantee expires. Firmness customization is available for the Original and Legacy lines only (Express line excluded). If you choose to exchange for a different model, you’ll receive either a refund or a charge for the price difference. Visit our policy page for more information about our 125-night comfort guarantee.

In order to process a comfort guarantee, our service team will require a photo or copy of the original invoice, an explanation of the problem, and photos of the product in its current condition. Send an email with the above information to contact@dozysleep.ca or reply to your emailed invoice. Our team will respond during regular business hours, Monday to Friday. You can also call us in-store or visit our policy page for more information on how to start this process.

All Dozy products are eligible for a full refund before pick-up or delivery or within 30 days of purchase, provided the product is unopened and in its original packaging. The original sales receipt or invoice must be presented. Opening the original packaging voids your ability to return the merchandise for a refund; this includes unrolling any rolled mattress.

NOTE: At Dozy, we offer trials of our products in-store during regular business hours, and so it is the responsibility of our customers to ensure the product is right for them. As such, we do not offer refunds or returns on any used or opened products. See our policy page for options related to any used or opened mattresses.