How can we help?

2 to 5 business days from your order, depending on the product and where you live. Every mattress is built to order in Toronto.

Yes. After you order, we call or email to book a date that works for you. Planning ahead? We can schedule up to a month out.

Free anywhere in Toronto and the GTA, with every Dozy mattress. We also deliver beyond the GTA for an added charge. Contact us for a quote.

Our own white glove team delivers, not a courier, which means there's no live tracking. Your driver calls or texts about 30 minutes before arriving, and our store team can update you during business hours.

Yes, about 30 minutes ahead, and again if the schedule changes. Please answer: if the driver can't reach you after a few tries, your delivery is rescheduled.

We deliver on your scheduled date. Arrival times are estimates and can shift with traffic. For an update, call (416) 840-0224 or email contact@dozysleep.ca during business hours.

Not for us. If your building requires a booking, call or email us and we'll work around it.

Tell us when you book your delivery. We'll carry it to the curb or your garbage room for free, or arrange full disposal for a fee.

Yes. Mattresses ship compressed or rolled, depending on the destination and size, and the price depends on both. Orders outside our service area may not be covered by our Comfort Guarantee or warranty. Contact us for a quote.

No. 0% financing isn't free. Lenders charge the store around 10% on every financed sale, and that cost ends up in the sticker price everyone pays. We refuse to inflate our prices to pay for it.

No. Mattresses are built to be slept on, not crushed into a box. Ours arrive flat, except the Essential and the Osgoode, which come rolled. Need a different model rolled? Ask us. Some materials can't be compressed.

Right here in Toronto. We design every Dozy mattress and build it to order, within 24 hours. Some of our other products, like sheets and bed frames, are imported.

Our reinforced centre third. It adds support under your hips, the heaviest part of your body, to stop sagging where it starts. It's built into the Davisville, Summerhill, Richmond, Rosedale and Forest Hill.

A 60/40 poly-cotton blend on the Essential, Osgoode, Davisville, Summerhill and Richmond. 100% cotton jacquard on the Rosedale and Forest Hill.

Every mattress comes with a 5-year or 10-year limited warranty, depending on the model. Cared for properly, it can last well beyond that. See How do I care for my mattress? below.

Only if your bed frame has no slats. Not sure about yours? Ask us, and we'll add the right base to your order.

No. Walk-ins are welcome: Monday to Friday, 11am to 7pm, and Saturday, 12pm to 6pm. Closed Sunday.

Yes. Our mattresses are on the floor at 290 Queen St W in their standard firmness. Come try them side by side. At home, you get 125 nights with our Comfort Guarantee, and unopened items can be returned within 30 days.

If your mattress feels too soft or too firm, we'll exchange it or adjust its firmness at no extra cost. Requests open after a 60-night break-in and close 125 nights after delivery. The mattress must be clean and in good condition.

• Firmness adjustments: Davisville, Summerhill, Richmond, Rosedale and Forest Hill (not the Essential or Osgoode).
• Exchanging for a different model? We refund or charge the price difference.

Full terms are in our Purchase Policy.

Pain usually means the mattress is too firm or too soft for you. That's a comfort issue, and it's covered by the Comfort Guarantee. If it continues past the 60-night break-in, contact us right away and we'll get you on the right mattress.

Email contact@dozysleep.ca, or reply to your invoice email, with:

• A photo or copy of your invoice
• What feels wrong
• Photos of the mattress as it is now

We reply Monday to Friday, during business hours. You can also call the store at (416) 840-0224.

Yes, for a full refund within 30 days of purchase (or before pick-up or delivery), as long as it's unopened, in its original packaging, with your receipt or invoice.

Once opened, including unrolling a rolled mattress, it can't be returned for a refund. Our showroom is where you try before you buy. For an opened mattress, the Comfort Guarantee covers you. See our Purchase Policy.

10 years on the Davisville, Summerhill, Richmond, Rosedale and Forest Hill. 5 years on the Essential and Osgoode.

For the first 4 years of a 10-year warranty (2 years of a 5-year warranty), a qualifying mattress is picked up, repaired or replaced free. Outside our free delivery zone, shipping is charged at market rates. Full terms are in our Purchase Policy.

Our limited warranty covers Dozy mattresses. Bases and bedding carry their own warranty from the maker. Details are in our Purchase Policy.

Structural defects under normal use:

• Seams splitting more than 2" (5 cm)
• Broken or exposed coils
• Foam that splits or cracks, or coils that shift
• Indentations deeper than 1.5" (3.8 cm), with no weight on the mattress

Some exceptions apply. Every claim is assessed by our service team.

• Modifying the mattress
• Stains, soiling, liquid or moisture
• Burns, cuts or tears
• Using it on an inadequate or badly assembled base

• Use a mattress protector against sweat, dust and skin.
• Use a proper base (foundation, frame, platform or adjustable), correctly assembled. On slats, keep gaps to 4" (10 cm) or less.
• Rotate it 180° every 3 to 6 months for even wear.
• Don't flip it. The bottom isn't a sleep surface.

A mattress can't be washed, and stains void the warranty. A protector is the cheapest insurance you'll buy.

Email contact@dozysleep.ca, or reply to your invoice email, with:

• A photo or copy of your invoice
• A description of the issue
• Photos of the mattress as it is now

We reply Monday to Friday, during business hours. You can also call the store at (416) 840-0224.